Acceptable Usage Policy

This Game Server Hosting Acceptable Use Policy (AUP) governs the use of CGN Hosting’s game server hosting services. By using CGN Hosting’s game server hosting services, you agree to comply with the terms outlined in this policy. Any violation of this AUP may result in the suspension or termination of your account without notice, or a refund, at CGN Hosting’s discretion. CGN Hosting reserves the right to interpret this policy, and any disputes regarding its interpretation shall be resolved in CGN Hosting’s reasonable commercial judgment.

1. General Terms

CGN Hosting provides game server hosting to individuals and organizations for gaming purposes. These services are not intended for large-scale operations or enterprise-level hosting. Game server hosting is intended for individual use, communities, or small to medium-sized gaming environments.

1.1 Acceptable Use of Game Servers

Our game server hosting services are designed for:

• Hosting multiplayer game servers for titles like Minecraft, CS:GO, ARK: Survival Evolved, etc.
• Custom game modifications and related content.
• Hosting private or public servers for gaming communities.

The services provided should be used in accordance with the following guidelines. Abuse or misuse of the service may lead to immediate suspension or termination of your account, without a refund.

2. Prohibited Activities

The following activities are strictly prohibited and may result in immediate suspension or termination of your account, without a refund:

2.1 Server Misuse and Abuse

• Excessive Resource Usage: Usage that places an undue burden on CGN Hosting’s infrastructure, such as overloading CPU, RAM, or bandwidth.
• Non-Gaming Use: Using game servers for non-gaming purposes (e.g., as storage, for file sharing, or hosting other types of websites or services).
• Misuse of Background Processes: Running unauthorized processes or applications on the server that are unrelated to the game hosting service.
• Unsolicited Commercial Activity: Using servers for commercial purposes, such as advertising or running business applications, without prior approval from CGN Hosting.

2.2 Violations of Game Integrity

• Cheating: Hosting or using cheats, bots, hacks, or any third-party software that modifies or manipulates game data, gameplay, or server behavior.
• Pirated Content: Hosting or distributing pirated game files, content, mods, or software without proper authorization.
• Game Exploits: Using server-side exploits, cheats, or vulnerabilities to gain an unfair advantage in the game environment.

2.3 Offensive Content

• Hate Speech & Harassment: Content that promotes hate, violence, discrimination, or harassment based on race, gender, sexual orientation, religion, or other protected characteristics.
• Sexually Explicit Content: Hosting or distributing pornography, explicit content, or other inappropriate material.
• Violent or Dangerous Content: Content that glorifies violence, harm, or illegal activities.
• Illegal Activities: Promoting or engaging in activities that are illegal under applicable local, state, or international laws.

2.4 DDoS and Attack-Involving Activities

• DDoS Attacks: Using or being involved in any kind of Distributed Denial-of-Service (DDoS) attacks, either as a source or a target.
• Network Abuse: Participating in or promoting activities that result in the abuse, hacking, or disruption of other servers, networks, or systems.

3. Security Responsibilities

3.1 Server Security

• Password Protection: Users are responsible for ensuring their game server passwords are secure. Passwords must be complex and kept confidential. It is highly recommended to change passwords regularly.
• Server Hardening: Users must implement best practices for securing their game servers, including regular updates, applying patches, and securing vulnerable ports or services.
• Unauthorized Access: You are prohibited from attempting to gain unauthorized access to other game servers, networks, or systems, whether hosted by CGN Hosting or elsewhere.

3.2 DDoS Protection

CGN Hosting offers DDoS protection with up to 4Tbps mitigation capacity. However, we are not responsible for mitigating all types of attacks. While we take reasonable precautions to prevent attacks, we cannot guarantee the protection of servers in all scenarios. It is your responsibility to maintain the security and configuration of your servers.

4. Bandwidth and Resource Limits

4.1 Bandwidth Allocation

- Monthly Bandwidth: Each hosting plan includes a specific amount of monthly bandwidth. If the allocated bandwidth is exceeded, additional fees may apply, or the account may be suspended until the start of the next billing cycle.

- Fair Use Policy: Customers are expected to use the allocated bandwidth fairly. Excessive usage that affects the quality of service for other users may lead to account suspension or modification of service.

4.2 Resource Limits

• CPU and RAM Usage: Servers are allocated specific CPU and RAM resources. If your usage exceeds the allocated resources, you may be asked to upgrade your plan or face temporary suspension for performance evaluation.
• Server Customization: While you may install game mods or configure custom settings, these should not negatively impact the server performance or cause excessive resource usage.

5. Email and Communication

5.1 Email Usage

If your game server includes email functionality, you must:

• Obtain explicit consent from recipients before sending them marketing or bulk emails.
• Limit email traffic to 500 emails per hour. Emails should only be sent to recipients who have opted in.

5.2 Unsolicited Email

The use of CGN Hosting’s game server hosting services to send unsolicited emails (spam) is prohibited. Any account found to be involved in spam will be terminated.

6. Backup and Data Responsibility

6.1 Backup Policy

• Game Hosting Backups: CGN Hosting will perform backups for data redundancy, but customers are responsible for backing up their game server data regularly.
• Backup Access: Backups are not available for direct download unless specified by the hosting plan. You are encouraged to use the provided backup tools within the control panel (if applicable) for manual backups.

6.2 Customer Responsibility for Data Backup

It is the customer’s responsibility to ensure that all data is regularly backed up. CGN Hosting cannot be held liable for any loss of data that occurs as a result of server failure or other issues, unless the loss is directly caused by our actions.

7. Termination of Service

7.1 Suspension and Termination

CGN Hosting reserves the right to suspend or terminate accounts found in violation of this policy. If your game server violates this policy, it may be suspended immediately, without prior notice or refund. The violation may be temporary or permanent, depending on the severity of the breach.

7.2 No Refunds

Accounts terminated due to violations of this policy are not eligible for a refund. This includes violations of the terms for resource abuse, illegal content, or prohibited activities.

8. Legal Disclaimers and Liability Limitations

8.1 No Warranty

CGN Hosting provides services "as is." We do not guarantee that our game server hosting services will be error-free, uninterrupted, or free from viruses or other harmful components. We are not responsible for server downtime, data loss, or any other issues outside of our control.

8.2 Limitation of Liability

CGN Hosting will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, including but not limited to server downtime, data loss, loss of revenue, or disruption of services.

8.3 Indemnification

You agree to indemnify and hold harmless CGN Hosting, its employees, and affiliates from any claims, losses, liabilities, or damages arising from your use of our services, including any violations of this policy, intellectual property infringement, or legal violations.

8.4 Jurisdiction and Governing Law

This policy is governed by the laws of [Jurisdiction], and any disputes arising from this policy will be resolved under the jurisdiction of the appropriate courts in that area.

8.5 Changes to the Policy

CGN Hosting reserves the right to modify or update this Acceptable Use Policy at any time. Any changes will be communicated through our website, and it is your responsibility to review this policy periodically.

Conclusion

By using CGN Hosting’s game server hosting services, you agree to abide by the terms outlined in this Acceptable Use Policy. We strive to provide the best possible service to our customers, but violations of this policy will result in corrective actions as outlined above.